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Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.

Runn has a modern and easy-to-use interface that provides your team with a shared view of all the people and projects in your organization. Plan new work alongside existing projects and instantly see how changes to your plans and resourcing affect your company’s bottom line. Runn is intuitive to use and lets you quickly schedule work using simple drag and drop functionality. Runn also allows you to collaborate with your co-workers in real-time, seeing updates live without having to refresh your browser. Runn combines resource and capacity planning with integrated actual tracking and powerful forecasting to deliver meaningful insights and a full picture of your organization.