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Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.

Keep your agents on the phone with increased connection rates by monitoring your phone number reputation across all major carriers and call blocking apps.

Our no-code platform lets you easily create, connect, and customize enterprise applications that fix visibility and workflow gaps without replacing a single system.

Stop wasting time and resources on manual and error-prone paper-based workforce management with Synerion. Synerion offers a comprehensive range of workforce management solutions that goes beyond time and tracking. The platform also offers enhanced scheduling features, labor costing, absence management, and payroll integration.