ServiceDesk Plus, a world-class IT and enterprise service management platform
Design, automate, deliver, and manage critical IT and business services
Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.
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End-To-End Document Management Software
UnForm is ideal for businesses focusing on distribution, manufacturing ERP solutions, and general accounting.
UnForm® is a platform-independent software product that creates, delivers, stores and retrieves graphically enhanced documents from ERP application printing. A complete, end-to-end document management solution, UnForm interfaces at the point of printing to produce documents in various formats for printing and electronic delivery.
JSpoor is a utility software for logging and recording of user interface events and actions during working sessions of users with a Java/Swing Software. It captures and records both high level (semantic) actions and low level actions such as mouse moves.