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Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.

Need easy access to consumer insights? Our intuitive platform is the answer. Get the ultra-reliable research that brands and agencies need to stay ahead of changing consumer behavior.

Traditional training doesn't equip employees with the practical skills they need to drive business success. ACI Learning provides hands-on IT and cybersecurity training designed to build real-world, on-the-job skills. Our outcome-based programs empower employees with certification prep, industry-recognized credentials, and flexible learning options. With expert-led video training, labs, and scalable solutions, we help businesses, individuals, governments, and academic institutions develop a skilled workforce, align with business goals, and stay ahead in a rapidly evolving digital world.

Take the guesswork out of password management, shadow IT, infrastructure, and secret sharing so you can keep your people safe and your business moving.