ServiceDesk Plus, a world-class IT and enterprise service management platform
Design, automate, deliver, and manage critical IT and business services
Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.
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AI-Powered Identity Governance
For IT Teams and MSPs in need of a solution to simplify, optimize and secure their SaaS, file, and device management operations
Define governance policies, manage access, and optimize licenses with unified visibility across every identity, app, and file.
An Open Source Digital Court Recording (DCR) system, providing multi-channel audio (2-4+) and video digital recording with timestamped text annotations. Recordings viewed via a web interface. Searchable database for text annotations.
Cloud Based Contact Center Software that Drives Success
DialedIn is a modern call center software designed to transform customer interactions and streamline your operations, helping teams achieve more daily. By automating and optimizing key workflows across inbound, outbound, and blended environments, DialedIn helps you boost agent productivity and deliver better outcomes across every call.
ePresence was an open source project maintained by the University of Toronto from 2001 to 2008. It has been forked and commercialized in 2008 by the lab ex-employees as a private enterprise. Please visit http://epresence.tv for further details.
Stingray provides a robust Object Oriented Programing framework for Javascript. Stingray's classes lessen development time for graphic/multi-media designers and web developers and focus on new projects, rather than re-invent the wheel.
Adobe AIR, photo management application that allow to edit, organize, and upload images to Gphotogallery, Flickr, SmugMug, and Picasa. Some features include an image viewer, resizing, cropping, correction, exif, slideshow, and uploader.
Edufolio is a web-based LCMS providing Assessment tools, Calendar, Discussion forums, Email, Grading system, User access tracking/monitoring, and more. Flash Media Server for multimedia features such as conferencing, chat and A/V recording.