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Assembled is the only platform that unifies AI agents and intelligent workforce management to power fast and flexible support operations. Built for scale, we help teams automate over 50% of customer interactions, forecast with 90%+ accuracy, and optimize staffing across in-house and BPO teams. Orchestrate every chat, email, or call, balancing workloads between human and AI agents in real time — without sacrificing quality or control. Trusted by Stripe, Canva, and Robinhood, Assembled transforms support from a cost center into a strategic advantage. Our Workforce and Vendor Management tools connect forecasting, scheduling, and performance for smarter staffing decisions. AI Agents automate conversations across channels with your workflows and brand voice. AI Copilot empowers agents with real-time guidance, suggested replies, and one-click actions for faster, higher-quality resolutions.

Concord serves small and mid-sized businesses and Fortune 500 companies. This robust, web-based platform is used by human resource, sales, procurement, and legal teams, and virtually anyone who deals with contracts.

Manage your business as a unified system of interacting processes. Use BPMN 2.0 for low-code process modeling by business people. Follow your strategic goals with process architecture that always corresponds to the structure of an actual business.