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Equip your agents with powerful AI tools and workflows that boost efficiency and elevate customer experiences across every channel.

Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.

Real-time Visibility into Your Shop Floor's Performance. The Shoplogix smart factory platform enables manufacturers to increase overall equipment effectiveness, reduce operational costs, sustain growth and improve profitability by allowing them to visualize, integrate and act on production and machine performance in real-time. Manufacturers that trust us to drive efficiency in their factories. Real-time visual data and analytics provide valuable insights to make better informed decisions. Uncover hidden shop floor potential and drive rapid time to value. Develop a continuously improving culture through training, education and data-driven decisions. Compete in the i4.0 world by making the Shoplogix Smart Factory Platform the cornerstone of your digital transformation. Connect to any equipment or device to automate data collection and exchange it with other manufacturing technologies. Automatically monitor, report and analyze machine states to track real-time production.