Recent changes to support-requests

Can't update plugin APIs! Help! (prev posted)

C Silas — Mon, 05 Dec 2011 19:49:36 -0000

Hi--I just installed Chartsy 1.40 on my Vista x64 laptop(with all but 1 uninstallable update), looked thru the available plugins and attempted to install Fibonacci and Lucas Series plugins. The install function returned 2 errors, stating the following:

Some plugins require plugin Explorer & Property Sheet API to be installed.
The plugin Explorer & Property Sheet API is requested in version >= 6.28.2 but only 6.28.1 was found.
The following plugins are affected: Fibonacci Series Lucas Series

Some plugins require plugin Utilities API to be installed.
The plugin Utilities API is requested in version >= 8.6.2 but only 8.6.1 was found.
The following plugins are affected: Fibonacci Series Lucas Series

I would've thought this would be the perfect place to offer a button to fix the aforementioned on the spot; but there does not seem to be a clue as to how to address these issues!
1 Can you help me fix this in the immediate? I'm not sure how I would go about the update.
2 Can this process be automated? I looked for the indicated plugins, but could not find them to even try to figure them out.

Thanks.
Oh, also, I could not find a way to select a category in the submission of this artifact!
CS

One final note: I cannot login on this page; and each webpage for the Chartsy.org pages appear to require separate logins ?Any thoughts as to why this is occurring? I tried repeatedly to log in to this support page; requiring separate registrations seems redundant and unnecessary, as well as time consuming. Can that be fixed?
Thanks. Chartsy appears to be a fine program, and I look forward to recommending it to my friends and family
sisim1157@gmail.com

I keep searching the net--it's been about a month since my initial post--and can't find any solutions--
can't believe no one else has this problem (I've reproduced these errors on 4 different computers!)
or that absolutely no one has found a solution!

HELP!

Required Plugin Updates? How do I....

Anonymous — Mon, 24 Oct 2011 12:21:28 -0000

Thanks.
Oh, also, I could not find a way to select a category in the submission of this artifact!
CS

Cannot open a new chart

Anonymous — Mon, 15 Nov 2010 04:55:18 -0000

When I first installed Chartsy, it was working normally. Then I installed updated plugins. Now when I attempt to open a new chart, nothing happens. Well actually, an error indicator appears and when I click on that it says there is an "Unexpected Exception" - java.lang.NullPointerException. When looking at the details, it seems the error is generated by the TemplateManager. When I select Template Manager, the same thing happens with very similar results. Any help wwould be appreciated.

Thanks.

Exception details as follows:

java.lang.NullPointerException
at org.chartsy.main.managers.TemplateManager.initTemplates(TemplateManager.java:130)
at org.chartsy.main.managers.TemplateManager.<init>(TemplateManager.java:62)
at org.chartsy.main.managers.TemplateManager.getDefault(TemplateManager.java:34)
at org.chartsy.main.favorites.FavoritesTreeView$1.mouseClicked(FavoritesTreeView.java:83)
at java.awt.AWTEventMulticaster.mouseClicked(Unknown Source)
at java.awt.AWTEventMulticaster.mouseClicked(Unknown Source)
at java.awt.AWTEventMulticaster.mouseClicked(Unknown Source)
at java.awt.Component.processMouseEvent(Unknown Source)
at javax.swing.JComponent.processMouseEvent(Unknown Source)
at java.awt.Component.processEvent(Unknown Source)
at java.awt.Container.processEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Window.dispatchEventImpl(Unknown Source)
[catch] at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at org.netbeans.core.TimableEventQueue.dispatchEvent(TimableEventQueue.java:137)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)