Recent changes to support-requests

#3 Nothing happens when I try to execute HDGraph

Pascal — Wed, 17 Dec 2014 11:40:44 -0000

Hi Jyl,
no, there's nothing everywhere...
:'(
However, a file is created in C:\Windows\Prefetch\ It is HDGRAPH.EXE-67F904C5.pf
Do you want I upload it ?

#3 Nothing happens when I try to execute HDGraph

jyl — Tue, 16 Dec 2014 16:55:07 -0000

Hi,
Do you have something in the log file ? It is located in "C:\Users\<yourLogin>\AppData\Local\Hdgraph.log" .
Thanks.

Nothing happens when I try to execute HDGraph

Pascal — Tue, 16 Dec 2014 13:30:55 -0000

Hello,
Both standalone (1.4.2.0) and installable (1.3.0) versions of HDGraph don't work on my PC (Windows 7 SP1 x64 pro). In fact, nothing happens when I try to load the .exe (even in the Taks manager process list).
I've got the latest .net framework 4.5.2
Can you help me ?
Thanks in advance.

#2 can't install

jyl — Sun, 10 Aug 2014 16:13:12 -0000

Ok. Screenshot is in attachment of the post (are you sure your read from the sourceforge website ?)... and also here : https://sourceforge.net/p/hdgraph/support-requests/_discuss/thread/87983388/4fe9/8000/3e4b/attachment/2014-08-10%2011_43_25-HDGraph.png

As you see in the screenshot, "Advanced Button" is just at the right of the "scan button" in the main screen.

#2 can't install

jyl — Sun, 10 Aug 2014 09:48:09 -0000

labels: --> WPF crash
status: pending --> closed
assigned_to: jyl
Group: v. 0.9.x --> v. 1.4.x

#2 can't install

jyl — Sun, 10 Aug 2014 09:47:07 -0000

Thanks for the additional information. It seems to be a WPF problem not specific to HDGraph.

1/ If you're an advanced window user and familiar with the windows registry, you can try to find the problem according to this post : http://stackoverflow.com/questions/9066930/wpf-window-crashes-on-startup-or-it-starts-but-hangs-and-does-not-render-conten
Specifically, look in the registry, at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Fonts" to see if some fonts have an invalid character in their path (see the screenshot in the link above).

2/ If you're NOT familiar with the windows registry, just click on the "Advanced" button and choose "Basic" in the draw engine combo box (see the attached screenshot). This should switch back to the old draw engine which should not have the problem you reported.

Hope this helps.

#2 can't install

jyl — Fri, 08 Aug 2014 08:54:00 -0000

status: open --> pending

#2 can't install

jyl — Fri, 08 Aug 2014 08:53:48 -0000

I need more details on the problem. Please post the log file, which is at 'C:\Users\<yourAccount>\AppData\Local\HDGraph.log'.

can't install

Whisper — Thu, 07 Aug 2014 15:09:40 -0000

after startup i have fault1
after it i have a black screen like fault2

can't install

Whisper — Thu, 07 Aug 2014 15:09:40 -0000

Ticket 2 has been modified: can't install
Edited By: jyl (jyl2002)
Status updated: u'open' => u'pending'