Recent changes to support-requests

#72 SLA and public holidays

Frank Bergmann — Mon, 23 Aug 2021 16:17:11 -0000

Hi Antanas,

The truth is that public holidays are not yet included
in the calculation of SLA "solution time".

Public holidays are available (you can define holidays
for groups of people, for example for all customers or
per office).

You would have to modify the algorithm calculating
the solution time to take these into account.

This is not on our prio-list, so we will not likely implement
this until a paying customer asks us for it...

Cheers
Frank

SLA and public holidays

Antanas — Mon, 23 Aug 2021 14:45:08 -0000

Hi,
how to input local public holidays for excluding these from SLA time tracking?

Cheers
Antanas

#71 Filestorage operations fail

Antanas — Tue, 01 Jun 2021 09:05:26 -0000

Hello Frank,
I did exactly what you told.
Sorry, it doesn't works.
I'm adding HTTP archive file (anonymised). May it helps to diagnose?

BR
Antanas

#71 Filestorage operations fail

Frank Bergmann — Thu, 27 May 2021 13:32:59 -0000

Hi!

It seems you have upgraded to ]po[ V5.1, at least to some part.

Please get the V5.1 VMware (here in the "Files" section) and copy the contents of /web/projop/www/SYSTEM to your system.

Cheers
Frank

Filestorage operations fail

Antanas — Thu, 27 May 2021 12:54:00 -0000

Hi,

for some time (a year or so) I was not using Filestorage operations (Create new Folder, Upload File etc.) at all. I cann't suppose what caused Filestorage operations failure.
Now when I click on arbitrary icon in the Filestorage portlet the browser's console shows the error:
POST https://po-server-domain-name/SYSTEM/csp-collector.tcl 404 Not Found
All files in the packages/intranet-filestorage/www/ are in place and the access rights are intact.
Can you show the way to the correction of this?

BR
Antanas

#70 Packages versions

Antanas — Thu, 27 May 2021 12:34:46 -0000

Hi Frank,

thanks, packages' updating with "force" seems went smoothly

BR
Antanas

#70 Packages versions

Frank Bergmann — Thu, 13 May 2021 07:09:37 -0000

Hi!

Sorry, I didn't 100% understand the issue then.

Yes, you can update, and you can use the "force" checkbox to do so.

Cheers
Frank

#70 Packages versions

Antanas — Wed, 12 May 2021 15:41:22 -0000

Hi Frank,

sorry for messing up "update" and "upgrade". In both situations I have "update" in mind.

In the Home page, the system has an "System Updates" portlet.
Whenver there is a message to run an upgrade script, please do so.

I'm following exactly this one and hit the unmet dependency problem mentioned in my previous post. The dependency can not be resolved if I use ]po[ sources only. The required packages exist in the https://openacs.org/projects/openacs/download/ . Is it reasonable to install these from there?

#70 Packages versions

Frank Bergmann — Wed, 12 May 2021 11:19:36 -0000

Hi Antanas,

In the Home page, the system has an "System Updates" portlet.
Whenver there is a message to run an upgrade script, please do so.
Please perform a backup before, then you are ultra-safe.

rule of thumb for upgrading

This is not "upgrading".
Upgrading is when you update the ]po[ source code.
For decisions on upgrading, please check the "News" section on SourceForge or check the ]project-open[ group on LinkedIn.

We will soon announce the upgrade to ]po[ V5.1.

Bests
Frank

#70 Packages versions

Antanas — Wed, 12 May 2021 08:13:07 -0000

In addition there are some unmet dependencies :
ACS Localization 5.9.1 acs-lang Requires: ref-timezones 5.9.1, ref-countries 5.9.1, ref-language 5.9.1
ACS Subsite 5.9.1 acs-subsite Requires: acs-lang 5.9.1
Is it safe to install these from the https://openacs.org/projects/openacs/download/ ?