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<feed xml:lang="en" xmlns="http://www.w3.org/2005/Atom"><title>Recent changes to Ticket Queues</title><link href="https://sourceforge.net/p/utplsql/wiki/Ticket%2520Queues/" rel="alternate"/><link href="https://sourceforge.net/p/utplsql/wiki/Ticket%20Queues/feed.atom" rel="self"/><id>https://sourceforge.net/p/utplsql/wiki/Ticket%2520Queues/</id><updated>2013-10-15T23:34:30.220000Z</updated><subtitle>Recent changes to Ticket Queues</subtitle><entry><title>Discussion for Ticket Queues page</title><link href="https://sourceforge.net/p/utplsql/wiki/Ticket%2520Queues/" rel="alternate"/><published>2013-10-15T23:34:30.220000Z</published><updated>2013-10-15T23:34:30.220000Z</updated><author><name>Paul Walker</name><uri>https://sourceforge.net/u/p72endragon/</uri></author><id>https://sourceforge.net589f6da0c79acb285986bc825cde83c477b2f8fd</id><summary type="html">&lt;div class="markdown_content"&gt;&lt;p&gt;Agreed. I see you've logged this as &lt;a class="alink" href="/p/utplsql/feature-requests/5/"&gt;[feature-requests:#5]&lt;/a&gt;.&lt;/p&gt;&lt;/div&gt;</summary></entry><entry><title>Discussion for Ticket Queues page</title><link href="https://sourceforge.net/p/utplsql/wiki/Ticket%2520Queues/" rel="alternate"/><published>2013-10-15T12:53:07.532000Z</published><updated>2013-10-15T12:53:07.532000Z</updated><author><name>Nick Strange</name><uri>https://sourceforge.net/u/nickstrange/</uri></author><id>https://sourceforge.net052077a8cff8dae97fe73ba14f0e0a0856a10504</id><summary type="html">&lt;div class="markdown_content"&gt;&lt;p&gt;It would be a great idea if we had a set of unit tests to test ut/plsql&lt;/p&gt;&lt;/div&gt;</summary></entry><entry><title>Ticket Queues modified by Paul Walker</title><link href="https://sourceforge.net/p/utplsql/wiki/Ticket%2520Queues/" rel="alternate"/><published>2013-10-13T13:32:16.846000Z</published><updated>2013-10-13T13:32:16.846000Z</updated><author><name>Paul Walker</name><uri>https://sourceforge.net/u/p72endragon/</uri></author><id>https://sourceforge.netaadb221bfa506892272baf0c82eca944bd068aaa</id><summary type="html">&lt;div class="markdown_content"&gt;&lt;pre&gt;--- v1
+++ v2
@@ -21,7 +21,7 @@
 Feature Requests
 ====

-This is for the "It would be cool if it did..." type of request. When creating a ticket in this queue, please leave the Status as **Open**, the Owner **blank** and Fixed In Version as **[none]**.  Feel free to suggest a priority, but this may be changed by the project team.
+This is for the "It would be cool if it did..." type of request. When creating a ticket in this queue, please leave the Status as **Open**, the Owner **blank** and Fixed In Version as **\[none\]**.  Feel free to suggest a priority, but this may be changed by the project team.

 If the project team agree with the feature request, the status will be changed to **Verified**.

&lt;/pre&gt;
&lt;/div&gt;</summary></entry><entry><title>Ticket Queues modified by Paul Walker</title><link href="https://sourceforge.net/p/utplsql/wiki/Ticket%2520Queues/" rel="alternate"/><published>2013-10-13T13:27:37.035000Z</published><updated>2013-10-13T13:27:37.035000Z</updated><author><name>Paul Walker</name><uri>https://sourceforge.net/u/p72endragon/</uri></author><id>https://sourceforge.net868d26a163a848f97ed53ce4532311dfc6795e53</id><summary type="html">&lt;div class="markdown_content"&gt;&lt;p&gt;There are three ticket queues for this project: Support, Bugs and Feature Requests.&lt;/p&gt;
&lt;h1 id="support"&gt;Support&lt;/h1&gt;
&lt;p&gt;This is for the "I need help" type of issue. When creating a ticket in this queue, please leave the Status as &lt;strong&gt;Open&lt;/strong&gt; and the Owner &lt;strong&gt;blank&lt;/strong&gt;. From the drop down lists, select the relevant versions of utPLSQL and Oracle.&lt;/p&gt;
&lt;p&gt;When someone from the project starts working on the issue, they'll assign it to themselves. Once a solution has been offered, the status will be changed to &lt;strong&gt;Pending-Confirmation&lt;/strong&gt;. If the person who logged the ticket confirms it as resolved (or there is nothing to the contrary for a while), the status will be set to &lt;strong&gt;Closed&lt;/strong&gt;. If more work is required on the ticket, the status could be changed back to &lt;strong&gt;Open&lt;/strong&gt;.&lt;/p&gt;
&lt;h1 id="bugs"&gt;Bugs&lt;/h1&gt;
&lt;p&gt;This is for the "I've found a problem" type of issue. When creating a ticket in this queue, please leave the Status as &lt;strong&gt;Open&lt;/strong&gt;, the Owner &lt;strong&gt;blank&lt;/strong&gt;. Select the Seen In Version and Oracle Version from the drop-downs accordingly. Feel free to suggest a priority, but this may be changed by the project team.&lt;/p&gt;
&lt;p&gt;If the project team agree with the bug, the status will be changed to &lt;strong&gt;Verified&lt;/strong&gt;. For this to happen, there should be enough information on the ticket for anyone to be able to reproduce it. It might take a certain amount of work to get to this point.&lt;/p&gt;
&lt;p&gt;When someone is working on the request, they will assign it to themselves. This doesn't necessarily mean it is being coded - it might just be investigation work.&lt;/p&gt;
&lt;p&gt;Eventually, the bug will either be fixed or cancelled. The Status and Fixed In Version fields will be set accordingly.&lt;/p&gt;
&lt;h1 id="feature-requests"&gt;Feature Requests&lt;/h1&gt;
&lt;p&gt;This is for the "It would be cool if it did..." type of request. When creating a ticket in this queue, please leave the Status as &lt;strong&gt;Open&lt;/strong&gt;, the Owner &lt;strong&gt;blank&lt;/strong&gt; and Fixed In Version as &lt;strong&gt;&lt;span&gt;&lt;span&gt;[none]&lt;/span&gt;&lt;/span&gt;&lt;/strong&gt;.  Feel free to suggest a priority, but this may be changed by the project team.&lt;/p&gt;
&lt;p&gt;If the project team agree with the feature request, the status will be changed to &lt;strong&gt;Verified&lt;/strong&gt;.&lt;/p&gt;
&lt;p&gt;When someone is working on the request, they will assign it to themselves. This doesn't necessarily mean it is being coded - it might just be investigation work.&lt;/p&gt;
&lt;p&gt;Eventually, the request will either be fulfilled or cancelled. The status will be set to Closed-Fixed or Closed-Cancelled accordingly and the Fixed In Version will be set to indicate which release it was included in.&lt;/p&gt;&lt;/div&gt;</summary></entry></feed>