IBM watsonx Orchestrate Integrations

IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots. Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.

Celonis' AI Development platform enables organizations to build and deploy powerful AI copilots, assistants, and agents grounded in the process digital twin of their operations. Process Copilots are generative AI chatbots configured for specific use cases, providing fast process insights through an intuitive chat interface. They can answer pressing questions about metrics and processes, generate charts and tables, and identify improvement areas for key performance indicators. This approach allows businesses to scale process insights efficiently, enhancing decision-making and operational performance. The annotation builder lets you structure data to surface process insights from emails, service tickets, and other free text fields using generative AI. For example, it can classify your customer service orders and assess the risk of transferring materials from one plant to another, enabling AI assistants that provide proactive recommendations you can review and accept.