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If you have questions, are confused, or just want to understand our product better, we've got your back. Customer engagement suite, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc. Chatwoot is an open-source, self-hosted customer engagement suite. Chatwoot lets you view and manage your customer data, communicate with them irrespective of which medium they use, and re-engage them based on their profile. Talk to your customers using our live chat widget and make use of our SDK to identify a user and provide contextual support. Connect your Facebook pages and start replying to the direct messages to your page. Connect your Instagram profile and start replying to the direct messages. Connect your Twitter profiles and reply to direct messages or the tweets where you are mentioned. Connect your Telegram bot and reply to your customers right from a single dashboard.
Features
- Connect your Twilio SMS account and reply to the SMS queries in Chatwoot
- Build custom communication channels using our API channel
- Forward all your email queries to Chatwoot and view it in our integrated dashboard
- Connect your Telegram bot and reply to your customers right from a single dashboard
- Connect your Instagram profile and start replying to the direct messages
- Save all your customer information right inside Chatwoot, use contact notes to log emails, phone calls, or meeting notes
Project Samples
