Socket Help Desk Application is a cross-platform customer support application. It enables customer support teams chat with customers via text, audio and video conversation.
It also enables technical support teams share their screen with visitors thus allowing the visitor see what the staff is doing on their screen.
Features
- Text Conversation
- Audio Conversation
- Video Conversation
- Screen Presentation
- Ticketing
- Multiple Agents
- Agent To Agent Transfer
- Department Routing Of Support
- Agent Queue
- Chat Interface Customization
- External Content Integration (Knowledgebase)
- Offline Ticket Submission
Project Samples
Categories
Help DeskFollow Socket Help Desk Solution
Other Useful Business Software
Next-Gen Encryption for Post-Quantum Security | CLEAR by Quantum Knight
CLEAR by Quantum Knight is a FIPS-140-3 validated encryption SDK engineered for enterprises requiring top-tier security. Offering robust post-quantum cryptography, CLEAR secures files, streaming media, databases, and networks with ease across over 30 modern platforms. Its compact design, smaller than a single smartphone image, ensures maximum efficiency and low energy consumption.
Rate This Project
Login To Rate This Project
User Reviews
Be the first to post a review of Socket Help Desk Solution!
