Audience
Contact centers and businesses interested in a professiona solution to drive productivity and enhance the customer experience
About AMC Technology DaVinci
DaVinci is an interaction orchestration platform enabling the building and deployment of agent and customer experiences.
DaVinci is made up of two primary layers:
Experience Orchestration: DaVinci’s event-driven architecture and enterprise application framework along with the largest collection of pre-built apps for leading CRM and contact center solutions gives CX leaders and solution architects complete control of the user experience.
Deployment Orchestration: Through infrastructure services like identity and access management, and data management with day 1 data protection DaVinci simplifies and accelerates deployments of interaction management solutions.
DaVinci doesn’t process or maintain any customer information in the cloud and follows secure communication protocols (HTTPS/SSL and AES-256).
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Integrations
No integrations listed.
Company Information
AMC Technology
Founded: 1995
United States
www.amctechnology.com/contact-center-solution/
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Product Details
Platforms Supported
Windows
Training
Documentation
Webinars
Support
24/7 Live Support
AMC Technology DaVinci Frequently Asked Questions
AMC Technology DaVinci Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Real-time Chat
Reporting/Analytics
Database
Queue Management
