Audience
Customer service and field service teams looking to elevate their service experience, increase efficiency, and improve performance metrics
About CareAR
CareAR is an augmented reality (AR) platform that helps businesses improve service experiences. By providing remote visual support and self-guided instructions, CareAR can help resolve issues faster, reduce unnecessary dispatches, and improve customer satisfaction.
Benefits:
Faster resolutions with remote AR assistance
Higher first-time fix rates with visual guidance
Reduced dispatches through self-service options
Improved knowledge transfer with remote expert access
Increased customer satisfaction and loyalty
Lower carbon footprint by reducing travel
CareAR products:
CareAR Assist: Enables real-time collaboration for remote problem-solving.
CareAR Instruct: Provides step-by-step instructions for self-service.
CareAR Experience: Allows businesses to build interactive AR guides easily.
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Some of the key capabilities:
- Annotation on live video streams
- Collaboration on pdf manuals, and images
- Visualization of 3D objects in a real work environment
- Recording and archiving of sessions with all chat, shared documents, and user activity logs
- Freeze live view and annotate on it
Some of the benefits:
- Eliminate unnecessary traveling and associated costs
- Troubleshoot faster, reduce downtime and losses
- Increase expert utilization rate
- Build a knowledge base for training
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Scope AR Worklink
Work instructions and remote assistance on a single AR knowledge platform. Imagine if everyone in your organization could, at any moment, access the expert guidance they need to perform any task with ease. Imagine if that expertise—live or in an AR tutorial—was highly intuitive and accessible on any device. And, imagine if each individual’s performance could be observed, measured, and improved. The Worklink platform is that reality. Worklink remote assistance provides live expert guidance and work instructions at any given moment, on any device. Start with work instructions and scale to a remote expert consultation in the same session—both in an AR rich environment. Alternatively, an expert can add AR work instructions or training content to a support call whenever it’s needed. Create step-by-step work instructions with animated AR overlays using an intuitive interface—no development experience, scripting, or coding needed.
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Pricing
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Company Information
CareAR, Inc.
Founded: 2018
United States
carear.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Live Online
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