Audience
Anyone from small startups or one man operations to large scale businesses with main focus on SMB.
About HoduCC
HoduCC is a comprehensive and consolidated contact center software. It guarantees to provide the best call center software that suits best for all types of call centers. Being one of the top Voice over Internet Protocol (VoIP) solutions providers across the globe, HoduSoft ensures that this contact center software offers intelligence, security, and advanced features. HoduCC has been designed in a way to make sure that user loyalty is built and the customers’ expectations are accomplished.
HoduCC Contact Center Software offers a comprehensive range of powerful add-on modules designed to enhance your contact center operations. Add On Features: WhatsApp Bot, Voice Transcription, Quality Analysis, WhatsApp Broadcasting, SMS Broadcasting, and Survey Module.
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Pricing
Starting Price:
As per Seat
Pricing Details:
As per Contact Center Seat Pricing may change accordingly
Free Trial:
Free Trial available.
Company Information
Hodusoft
Founded: 2015
India
hodusoft.com/contact-center-software/
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
24/7 Live Support
Online
HoduCC Frequently Asked Questions
HoduCC Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Database
Call Recording
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
Screen Activity Recording
Video Call Recording
Call Tracking
Call Recording
Call Routing
Campaign Management
Conversion Tracking
IVR / Voice Recognition
CRM
Call Log
Caller Identification
Keyword Tracking
Customer Communications Management
Batch Communications
Chat / Messaging
Multi-Channel Communications
On-Demand Communications
Content Management
Email Distribution
Interactive Content
Personalization
Print Management
Template Management
Video Content
Customer Satisfaction
Survey Management
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Customer Service
Call Center Management
Live Chat
Social Media Integration
Surveys & Feedback
Alerts / Escalation
Appointment Management
Email Management
Knowledge Base
Performance Metrics
Queue Management
Self Service Portal
Virtual Assistant
Workflow Management
Help Desk
Email Integration
Live Chat
Multi-Channel Communication
Real-time Chat
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multiple Brands / Products
Network Monitoring
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Voice Customization
Phone Key Input
Survey Management
Text to Speech
Voice Mail
Live Chat
Offline Form
Proactive Chat
Third Party Integration
Canned Responses
Customizable Branding
Geo Targeting
Screen Sharing
Transfers / Routing
Website Visitor Tracking
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Surveys & Feedback
Session Recording
Session Transfer
