Audience
CRM solution for companies wanting to view their customer interactions
About Infor CRM
Infor CRM is more than just a database, it's a full view of your customer interactions. Infor Customer Relationship Management (CRM) software provides a view of every customer touch point across an organization’s sales, marketing, customer service, and support teams. Rich customer profiles and sales productivity tools can help users to identify opportunities to maximize the impact of each interaction and streamline sales activities. Drive accurate forecasting, informed decision making, and effective team and territory management with a robust selection of analytics, sales management tools, and proactive alerts. Infor CRM is a cloud-based application that includes sales, customer service, marketing analytics, and reporting; and integrates easily with Infor ERP solutions, Birst® Networked BI, other products in Infor’s Customer Experience Suite, and more. Manage the full customer lifecycle in one environment, capitalize on future sales opportunities, and deliver exceptional experiences.
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Fortude
We are a trusted Infor Global Alliance Partner, specialists in delivering industry-focused technical and consulting services for Infor’s ERP solutions. We simplify Infor solutions and take personal ownership to ensure our customer’s projects are successful – that’s why our customers continue to work with us for the long haul. We will make Infor ERP clear and effortless, whatever your entry-point or size of your business. We specialize in Infor M3 and M3 based CloudSuites across multiple industries, with capability to deliver end-to-end Projects, Upgrades and Migrations, provide Functional and Technical Consulting, Integrations and Custom Developments using Infor’s extensibility tools. We also have extensive expertise in Infor’s Business Intelligence and performance management tools including Infor BI, Birst and d/EPM.
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Infor Customer Experience Suite
Today's customers have more ways to research and purchase their products than ever before. If you want to attract and keep them, you need to create a satisfying, consistent customer experience across all channels. The Infor Customer Experience Suite helps integrate customer data across the enterprise to drive consistent, exceptional, and personal experiences over any channel across the entire customer lifecycle. Infor Customer Experience Suite provides purpose-built CX software to help manage the entire sales cycle from engagement to sales automation, to configure-to-quote and contracts. The art of learning from customer behavior has evolved rapidly. With tools like marketing resource management, decision-making applications, and omnichannel campaign management, Infor Customer Experience Suite's marketing solutions help leverage data to engage customers like never before.
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Infor Integrated Business Planning
Infor Integrated Business Planning (IBP) is a critical element for managing risk and enhancing profitable growth. The integrated business planning process requires transforming diverse insights from operations, sales, marketing, and trading partners. Using a shared platform, a common planning data repository, and KPIs, Infor IBP streamlines analyses of tradeoffs, improves decision making, and aligns the organization in creating an intelligent response to market dynamics. Infor IBP is a comprehensive solution developed to provide core analytics, visibility, collaboration, and execution capabilities that help organizations across industries get closer to real orchestration of their supply chain and retain control of costs and services delivered. Achieve multi-enterprise, networked collaboration in the cloud.
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Infor CloudSuite ERP
Infor is a global provider of industry-specific solutions that serve businesses of all sizes. Infor uses the latest technologies and automation on one connected platform to deliver simple, modern user experiences and hyper-productive workflows. Infor CloudSuite ERPs include industry-leading functionality for industries such as distribution, fashion , food and beverage, healthcare, and industrial manufacturing. The Infor CloudSuite solutions are designed with pre-built workflows based on industry best practices to maximize productivity, while reducing customization and derisking and simplifying deployments. Infor CloudSuites ERPs are cloud-native, built on the Infor OS platform and securely hosted on AWS. This proven foundation for innovation and intelligence uses advanced technologies (AI, RPA), insights, automation, and application development to bring together data and processes that enhance decision making and productivity, while allowing organizations to easily scale.
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Integrations
Company Information
Infor
Founded: 2002
United States
www.infor.com/products/customer-experience-suite/crm
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
24/7 Live Support
Online
Infor CRM Frequently Asked Questions
Infor CRM Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management
Territory Management
Lead Scoring
Quotes / Proposals
