Audience
Retail contact centers wanting a solution to enhance customer service efficiency and agent performance
About Laivly
Laivly’s AI agent, Sidd, is designed to seamlessly integrate into contact center operations, automating tasks, supporting agents in real time, and eliminating friction for both customers and agents. Sidd enhances efficiency, accuracy, and customer satisfaction without the need for complex replatforming. It brings together technology and contact center operations uniquely, integrating easily with existing tech stacks without requiring APIs or coding. Sidd operates across various channels, including voice, email, chat, SMS, and social platforms. It provides real-time transcription, call summaries, and topic-triggered guidance during calls, gathering actionable insights into agent and customer behavior. The AI agent can handle interactions independently from start to finish while consulting with human agents as needed.
Other Popular Alternatives & Related Software
Lorikeet
Lorikeet is an AI support agent designed to handle complex customer service issues by following the same workflows as human agents. Unlike basic AI chatbots limited to simple queries, Lorikeet's unique architecture enables it to perform tasks equivalent to human agents, allowing companies to scale their support without increasing headcount. The AI agent integrates seamlessly with existing support systems, accessing help centers, reference materials, and standard operating procedures to provide accurate and contextually relevant responses. It engages with customers when it has sufficient context and defers to human agents when necessary, ensuring appropriate and confident interactions. Lorikeet's agent follows complex, multi-step processes, gathering data, making decisions, contacting internal teams as required, delivering human-like conversations, and being highly reliable.
Learn more
Brightcall
Brightcall is an AI-powered communication platform designed to help businesses convert more leads and deliver exceptional customer experiences. Our AI Agent provides 24/7 automated conversations that qualify prospects, answer questions, schedule appointments, and handle support with natural, human-like accuracy. Speed To Lead ensures every new inquiry is contacted within seconds through instant calls, dramatically increasing conversion rates. The Multiline Dialer boosts outbound productivity by connecting agents with more live prospects using intelligent multi-line calling, call detection, and real-time reporting. Built for sales teams, contact centers, and fast-growing businesses, Brightcall delivers reliability, scalability, and automation that streamline operations, reduce costs, and maximize results across the entire customer journey.
Learn more
Dialogflow
Dialogflow from Google Cloud is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. Using Dialogflow, you can provide new and engaging ways for users to interact with your product. Dialogflow can analyze multiple types of input from your customers, including text or audio inputs (like from a phone or voice recording). It can also respond to your customers in a couple of ways, either through text or with synthetic speech. Dialogflow CX and ES provide virtual agent services for chatbots and contact centers. If you have a contact center that employs human agents, you can use Agent Assist to help your human agents. Agent Assist provides real-time suggestions for human agents while they are in conversations with end-user customers.
Learn more
Zoho Desk
Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.
Learn more
Integrations
API:
Yes, Laivly offers API access
No integrations listed.
Company Information
Laivly
Founded: 2021
Canada
laivly.com
Videos and Screen Captures
Other Useful Business Software
Field Sales+ for MS Dynamics 365 and Salesforce
Bring Dynamics 365 and Salesforce wherever you go with Resco’s solution. With powerful offline features and reliable data syncing, your team can access CRM data on mobile devices anytime, anywhere. This saves time, cuts errors, and speeds up customer visits.
Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online
