Audience
Medium sized and large enterprises
About MSM
Founded in 1989, Marval is a leading global provider of enterprise IT Service Management (ITSM) software.
With over 30 years in the ITSM business, Marval offers unrivalled industry knowledge and expertise combined with innovative system design. Since launch, we continue to regularly add new product features, updates and functionality, including Machine Learning and Artificial Intelligence, to empower our customers on their ITSM journey.
We are a trusted partner to both public and private sector organisations worldwide, enabling support teams to deliver outstanding service management and customer experiences to colleagues and consumers around the globe.
Other Popular Alternatives & Related Software
Vivantio
Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across B2B Customer Support, IT, HR, Facilities, Finance, and Legal.
By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence.
The platform scales to meet the complex business needs of large, multi-site organizations, especially during periods of high growth.
Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.
Learn more
SysAid
SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI. It makes your IT team 100x more impactful, resolves issues faster, eliminates repetitive tasks, and shifts from firefighting to delivering strategic impact. With no-code workflows, AI-powered ticket handling, and an intuitive self-service portal, SysAid empowers IT to focus on what really matters: business value.
At its core is Agentic AI: a powerful operational layer where AI Agents take the first action, accelerating resolution and boosting efficiency. Built for IT, SysAid includes enterprise-grade security, built-in governance, and the ability to add guardrails, control, and responsible AI protection to your data.
Go live in weeks with fast, code-free onboarding—no heavy migrations or steep learning curves. With flexible customization and award-winning support, SysAid grows with you.
ITSM run by AI, and by you.
Learn more
Mint Service Desk
Mint Service Desk is a comprehensive and user-friendly software solution designed to streamline and enhance the management of IT service operations within organizations. It serves as a central hub for all IT-related requests, incidents, and changes, enabling efficient communication and collaboration between IT teams and end-users.
With Mint Service Desk, organizations can effortlessly track, prioritize, and resolve IT issues, ensuring minimal disruption to daily operations. The platform offers a range of powerful features, including ticket management, self-service portals, knowledge bases, asset management, and reporting capabilities.
In addition to its core features, Mint Service Desk also excels in complaint management, offering robust functionality to address and resolve customer complaints efficiently. The platform understands the significance of handling complaints promptly and effectively to maintain high levels of customer satisfaction.
Learn more
Canfigure
Canfigure Inc. is the developer of dynamic business software, designed to flex with your business needs. The modular approach of Canfigure is designed to provide solutions that scale for any business size or industry and includes customization capability unlike other competitors. We believe in keeping it simple with easily self-deployable, cost effective, standalone tools allowing you to scale up through a library of well designed modules, growing your number of assets and expanding your user base at a pace that suits you. With out of the box support for all types of assets, Canfigure can be customized to hold information for any type of asset including IT Systems, inventory, facilities, transportation and more. The database schema can be extended via the admin functions with no technical knowledge required. Asset information can include financial data and be used to track important dates such as maintenance history, and linked directly to supporting contract documents.
Learn more
Integrations
No integrations listed.
Company Information
Marval Software
Founded: 1989
United Kingdom
www.marvalglobal.com
Videos and Screen Captures
Knowledge items
Other Useful Business Software
The AI coach for teams, built on validated assessments.
Give managers and teams proactive, contextual coaching to lead effectively, communicate clearly, and navigate real work situations as they happen.
Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
MSM Product Features
Artificial Intelligence
Chatbot
Machine Learning
Multi-Language
Predictive Analytics
Process/Workflow Automation
For Healthcare
For Sales
For eCommerce
Image Recognition
Natural Language Processing
Rules-Based Automation
Virtual Personal Assistant (VPA)
Change Management
Approval Workflow
Audit Trail
Change Calendar
Change Planning
Prioritization
Release Management
Task Management
Automated Notifications
Compliance Management
Tracking & Reporting
Training Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Management
Compliance Management
Event Logs
License Management
Software Inventory
Capacity Monitoring
Hardware Inventory
IT Budgeting
Patch Management
Remote Access
Scheduling
User Activity Monitoring
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Incident Management
Audit Trail
Disaster Recovery
IT Incident Management
Incident Reporting
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management
Corrective Actions (CAPA)
OSHA Compliance
Machine Learning
Predictive Modeling
Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Statistical / Mathematical Tools
Templates
Visualization
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Remote Control
SLA Management
Self Service Portal
Procurement Management
