Audience

Companies of all sizes that need an IT help desk solution for SharePoint and Microsoft 365

About NITRO IT Help Desk

The best and most comprehensive IT Help Desk running on SharePoint, Office 365, and Teams. Used by organizations around the world! Keep your staff focused on their jobs by resolving hardware and software issues quickly with minimum downtime. With the right tools and features, IT support teams become more efficient while improving service quality to employees and customers. Utilize the Office 365, Teams, & SharePoint platforms for detailed tracking of IT-related requests and efficient queue management. Resolve tickets quickly, reduce downtime, and increase end-user satisfaction. Lower your operational costs while keeping your staff productive and focused on their work. Users can use email, web, portals, bots, texting, and more to contact the help desk. Mark Reports & Dashboards that give both an immediate and historical view of Help Desk status. Asset Tracking, maintenance, upgrades, replacements, support.

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Pricing

Starting Price:
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Free Trial:
Free Trial available.

Integrations

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Ratings/Reviews - 1 User Review

Overall 5.0 / 5
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Company Information

Crow Canyon Software
Founded: 1999
United States
www.crowcanyon.com/sharepoint-applications/it-help-desk/

Videos and Screen Captures

Play Video NITRO IT Help Desk Screenshot 1 NITRO IT Help Desk Screenshot 2 Survey Reports SLA Reports SLA Top Level Survey
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Product Details

Platforms Supported
Cloud
Windows
On-Premises
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
Online

NITRO IT Help Desk Frequently Asked Questions

Q: What kinds of users and organization types does NITRO IT Help Desk work with?
Q: What languages does NITRO IT Help Desk support in their product?
Q: What kind of support options does NITRO IT Help Desk offer?
Q: What other applications or services does NITRO IT Help Desk integrate with?
Q: What type of training does NITRO IT Help Desk provide?
Q: Does NITRO IT Help Desk offer a free trial?
Q: How much does NITRO IT Help Desk cost?
Q: What pricing for support is available for NITRO IT Help Desk?

NITRO IT Help Desk Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Multiple Brands / Products

NITRO IT Help Desk Verified User Reviews

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  • A NITRO IT Help Desk User
    CEO
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 500 - 999
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Solid help desk"

    Posted 2023-07-25

    Pros: SLAs work well and working natively in the SharePoint environment has been a big plus for us. It has been much easier to get the team on board than with some of the other alternatives we tried before. The help desk itself works well and we are happy with it.

    Cons: No major drawbacks for us. If you don't use Office 365 or SharePoint it may not make sense for you.

    Overall: Overall great experience, and a very solid help desk. We have been happy with it from administrator to technician to end user. Would recommend.

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