Audience
AI, Customer Support, SaaS
About Rivit
Rivit is an AI-powered platform that simplifies and automates customer support for small businesses. It combines human support with AI assistance, automating repetitive tasks while allowing human agents to handle complex issues. Rivit integrates with tools like Slack, Notion, Hubspot, and more, making it easy to switch over. This helps small businesses provide world-class support while reducing costs.
Other Popular Alternatives & Related Software
IBM watsonx Assistant
IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots.
Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.
Learn more
Mando AI
Mando AI is an all-in-one AI customer support and agent creation tool that democratizes AI for small and medium-sized businesses by handling customer queries anytime, anywhere while centralizing knowledge and analytics. It enables users to build powerful, customizable AI agents with a human-like touch that communicate 24/7 in any language and reflect a brand’s tone and style. It lets you select your preferred LLM, train agents on your existing knowledge (including websites, files in multiple formats, and cloud storage), and connect seamlessly with popular tools like Google Drive, SharePoint, Slack, Notion, WhatsApp, and more. Mando also provides detailed usage and interaction analytics, centralized knowledge management, and integrations with top AI models from providers like OpenAI, Google Gemini, Anthropic, and others. Additional tools include help centers, newsrooms, and AI search capabilities, all in one workspace designed to simplify customer service automation.
Learn more
Aide
Aide is an AI-powered customer service platform designed to automate and enhance support workflows across various channels. Using generative AI models, Aide automatically classifies customer inquiries, drafts responses, and creates workflows to handle repetitive tasks. It provides real-time assistance to support agents by suggesting replies, automating common inquiries through bots, and offering relevant guidance based on previous tickets. Aide also features smart tagging to ensure accurate categorization and helps agents maintain consistency by centralizing standard operating procedures in one accessible location. Additionally, it supports chatbots capable of answering questions independently and seamlessly handing off complex issues to human agents. The platform integrates with popular helpdesk tools like Zendesk and Front, ensuring smooth deployment. Aide's automation reduces response times, increases agent efficiency, and improves overall customer experience.
Learn more
Dialpad Support
Dialpad Support is a next‑generation AI‑powered contact center platform that empowers agents with real‑time tools to exceed customer expectations. It leverages self‑service virtual agents and AI chatbots to handle routine inquiries, reducing resolution times and freeing human agents to focus on complex issues. The system provides live coaching via AI‑driven scorecards and actionable insights, enabling managers to monitor agent performance, deliver in‑call guidance, and optimize workflows. Built‑in Contact Center AI analyzes voice and chat sentiment to surface friction points, while customizable dashboards and real‑time analytics track key metrics such as average handle time, CSAT scores, and forecasting accuracy. Seamless integrations with Salesforce, Zendesk, Microsoft Teams, Google Workspace, HubSpot, and more centralize interaction history and customer data. Its dual‑cloud architecture ensures enterprise‑grade resilience with a 100% uptime SLA, robust disaster recovery, etc.
Learn more
Integrations
No integrations listed.
Company Information
Rivit
Founded: 2023
United States
www.rivit.ai/
Videos and Screen Captures
Other Useful Business Software
Iris Powered By Generali - Iris puts your customer in control of their identity.
Iris Identity Protection API sends identity monitoring and alerts data into your existing digital environment – an ideal solution for businesses that are looking to offer their customers identity protection services without having to build a new product or app from scratch.
Product Details
Platforms Supported
Cloud
