Audience
Agentforce Automotive is ideal for automotive OEMs, dealerships, retailers, and captive finance organizations seeking an AI-powered CRM to unify driver and vehicle data, streamline operations, and deliver personalized ownership experiences
About Salesforce Agentforce Automotive
Agentforce Automotive, formerly Automotive Cloud, is Salesforce’s AI-powered CRM platform built specifically for the automotive industry. It unifies driver and vehicle data to create a single, connected view across sales, service, and ownership experiences. Automotive Cloud enables teams to manage leases, warranties, claims, and service milestones within one centralized system. AI-driven alerts and recommendations help customer-facing employees take proactive action. The platform supports immersive, personalized driver experiences beyond the initial vehicle purchase. Integrated automation improves operational efficiency and productivity across dealerships and OEM networks. Agentforce Automotive empowers automotive brands to strengthen relationships, increase loyalty, and innovate faster.