Audience
Global companies and contact centers wanting a tool to offer support at scale, letting agents respond to customers in any language
About Sutherland Translate AI
Sutherland Translate AI is an AI-powered, automated, scalable multilingual translation solution designed to provide real-time support across more than 150 global languages (with coverage up to 163 languages and 200+ regional dialects), enabling organizations to deliver a high-quality customer experience without needing native-language agents. It can be integrated seamlessly with existing contact center systems and omnichannel CRMs, allowing any associate, regardless of their native language, to respond to customers in the customer’s preferred language. It provides 90% operational accuracy and uses regional glossaries and cultural-context awareness to preserve nuance, improving both translation quality and customer comfort. Sutherland Translate AI significantly reduces operational complexity; new languages can be trained in under three weeks, and new agents onboarded in as little as 48 hours, helping companies scale support across geographies quickly.
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Company Information
Sutherland
Founded: 1986
United States
www.sutherlandglobal.com/products-x-platforms/sutherland-translate-ai
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