Audience
Startups, IT companies, small & medium enterprizes
About SympoQ
Intuitive help desk software built to manage and automate customer service and support activities from a single platform.
SympoQ transforms customer support from using separate email inboxes to a robust help desk system that keeps customers informed and in control of their issues.
The back-end functionalities enable customers and agents to submit and manage requests through a shared email service.
When utilized as a front-end support ticketing system, customers and agents are provided access to a personalized portal with enhanced options, and the necessary data to effectively manage issues and tickets in accordance with their respective roles and permissions.
Other Popular Alternatives & Related Software
Pylon
Pylon is an All-in-one B2B Support Platform for modern B2B businesses.
We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more.
The support system for B2B companies. Allow your customers to get support wherever they'd like and enable multiple support tiers. Let AI draft support articles for you based on your issue resolutions. Use Triggers to codify business processes and workflows, and create Macros to streamline common responses. Broadcast new features, newsletters, and more to your customers and track engagement. A dedicated place to store, track, and organize all customer data. A shared view to give your stakeholders visibility into their team's active issues.
If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
Learn more
LiveAgent
LiveAgent is a comprehensive help desk and live chat software that streamlines all your customer interactions into an integrated, hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of an universal inbox, real-time live chat and an autonomous AI chatbot, built-in call center, and robust customer self-service portal. A multitude of features, including advanced automation rules, tags, and 200+ integrations, creates powerful customer service software for businesses of all sizes. LiveAgent also boasts the fastest chat widget on the market. LiveAgent has served over 150 million end users worldwide, including companies like BMW, Yamaha, Huawei, and Oxford University. Join hundreds of satisfied LiveAgent clients in providing world-class customer service. Start your 30-day free trial, no credit card required.
Learn more
Tidio
Tidio is a leading customer service platform that combines live chat, chatbot automation, and AI agents to help businesses deliver fast, effective customer interactions at scale. Recognized for its robust automation capabilities and user-friendly design, Tidio is trusted by over 800,000 of businesses worldwide.
Engage visitors via real-time chat and unify conversations across email, Messenger, Instagram, and more—all from one dashboard.
Track, manage, and resolve issues efficiently with built-in ticketing tools that complement chatbot and live agent workflows.
Use the no-code visual chatbot builder to create custom flow to collect leads, answer FAQs, and automate communication.
Deploy the conversational AI agent, Lyro and resolve up to 64% of customer support queries using natural language understanding.
Easy to deploy and operate—no coding skills required. GDPR-compliant and secure. Proven scalability for eCommerce, SaaS, and service industries. 7-day free trial available.
Learn more
Supportbench
Supportbench is a powerful customer service management tool that helps you deliver exceptional customer support. We are razor focused in helping teams that have to support other businesses (B2B) in helping to manage all of the complexities that arise when supporting these high volume environments.
Supportbench provides enterprise-level tools that allow mid-sized businesses to help retain more customers, automate more, while saving costs.
Features include customizable surveys including NPS and CSAT, seamless integrations to CRMs like Salesforce, real time analytics, built in scheduling tools, knowledge base, support ticketing system, agent and team scorecards, customer success health scoring, adaptive response times and much more.
Our reviews SAY IT ALL ..🎤.
Learn more
Pricing
Starting Price:
€ 0.00
Pricing Details:
- Free Plan: € 0 /month with 3 agent seats
- Team Plan: € 49 /month with 5 agent seats
- Premium Plan: € 89 /month with 5 agent seats
- Team Plan: € 49 /month with 5 agent seats
- Premium Plan: € 89 /month with 5 agent seats
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
API:
Yes, SympoQ offers API access
No integrations listed.
Company Information
SympoQ
Founded: 2018
Bosnia & Herzegovina
www.sympoq.com
Videos and Screen Captures
Agent dashboard
Other Useful Business Software
Next-Gen Encryption for Post-Quantum Security | CLEAR by Quantum Knight
CLEAR by Quantum Knight is a FIPS-140-3 validated encryption SDK engineered for enterprises requiring top-tier security. Offering robust post-quantum cryptography, CLEAR secures files, streaming media, databases, and networks with ease across over 30 modern platforms. Its compact design, smaller than a single smartphone image, ensures maximum efficiency and low energy consumption.
Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
Online
SympoQ Frequently Asked Questions
SympoQ Product Features
Customer Service
Alerts / Escalation
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Virtual Assistant
Workflow Management
Appointment Management
Call Center Management
Social Media Integration
Surveys & Feedback
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Real-time Chat
Self Service Portal
Ticket Management
Community Forums
Multiple Brands / Products
Network Monitoring
Service Level Agreement (SLA) Management
Live Chat
Canned Responses
Customizable Branding
Offline Form
Proactive Chat
Geo Targeting
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
