Audience
Companies that have speech recognition platforms
About Voci
Companies engage with customers by phone more than any other channel, and these interactions represent a gold mine of untapped information. Listening to every customer call is costly and time-consuming and not physically practical. As a result, only a fraction of randomly selected calls is typically reviewed. These voice interactions reveal the true voice of your customers and enable you to get to the heart of their concerns.
With our highly accurate, automated speech-to-text transcription, you can transform your unstructured voice data into transcripts that can be integrated into your analytics platforms. Voci enables you to improve agent quality
monitoring, enhance the customer experience, extract competitive intelligence and ensure compliance.
Other Popular Alternatives & Related Software
Call Center Studio
Elevate your customer service with AI powered contact center software.
Call Center Studio contact center cloud software provides a range of capabilities to help businesses manage their inbound and outbound contact center operations. In terms of inbound calls, the software typically includes features such as automatic call distribution, interactive voice response, and call routing to ensure that calls are directed to the appropriate agent or team. The software often includes predictive, preview, and progressive dialing for outbound calls to help agents efficiently reach out to customers.
Call Center Studio offers real-time monitoring and analytics to help managers track performance in one screen.
If you are frustrated with the high cost, complexity and difficulty of the conventional systems, our cloud based software is just perfect for you!
Meet our user-friendly product!
💰 Pay-as-you-go
✔️ No hardware. No software. No maintenance
👨💻 Easy to use
🔗Smooth integration
Learn more
Eleveo
Global, award winning contact center compliance & workforce optimization solutions. Compliance recording can protect your company from theft, litigation & fines. Sleep well knowing Elevēo has you covered for everything from voice calls to land mobile radios. Remove, or anonymize details from data collected to stay in compliance. Archive datasets based on configurable rules and automatic categorization. Supervise your teams voice interactions with customers in real-time. Detailed audit logging for every system action with simplified extracts for compliance reviews. Your support, sales & back-office business transactions are critical. Protect your interests by recording everything into a single place with automated categorization by type, source, and customer where any interaction can be easily reviewed. We have been recording voice calls for decades. All over the world our solutions are trusted.
Learn more
Twilio Voice
Create a scalable voice experience with the API that connects millions globally. With Twilio Voice, you can build unique phone call experiences with one API, to create, receive, control and monitor calls with just a few lines of code. Create an engaging voice experience that you can quickly scale and modify with a wide array of customization options and resources, like our Voice SDK. Then, add on features like Interactive Voice Response (IVR), recording transcriptions, and speech recognition to create an experience that your customers will appreciate.
Whether you're looking to set up global conferencing or alerts & notifications, Twilio has the support you need for building with Voice. Find docs, code samples, helper libraries, and developer tools such as Twilio Runtime and our visual workflow builder, Studio.
Learn more
Rev
Rev provides premium on-demand, manual and automated transcription, closed caption, and foreign subtitling services. With 170,000+ customers, Rev's clients span from global enterprises to freelance journalists. Rev processes more audio and video than any other provider and has the ability to scale to fit any customer's needs. Pricing is simple starting at just $0.25 per audio/video minute for automated speech-to-text services and $1.25/min for manual with 99% accuracy. Rev also offers Rev.ai which is a speech recognition engine that's available to companies that want it.
Learn more
Integrations
Company Information
Medallia
Founded: 2001
United States
vocitec.com
Videos and Screen Captures
Other Useful Business Software
Empower Your Contact Center with Human-Like AI Conversations
Enterprise Bot, based in Switzerland, is a pioneer in Conversational AI, Process Automation, and Generative AI. With the trust of esteemed enterprise giants across industries like Generali, SIX, SBB, DHL, and SWICA, Enterprise Bot is revolutionizing both customer and employee experiences. Through its advanced integration with Large Language Models (LLM) such as ChatGPT and Llama 2, and its unique patent-pending DocBrain technology, the company delivers unparalleled personalization, active engagement, and omnichannel solutions across platforms like email, voice, and chat. Furthermore, Enterprise Bot integrates with existing core systems, such as SAP, CRMs, Confluence and more, and with its proprietary middleware, Blitzico, enables the AI to not only respond to queries but also take action to resolve them. This dedication to innovation in four main use case areas, Customer Support, Sales and Marketing, Knowledge Management and Digital Coworker, elevates both CX and employee productivity.
Product Details
Platforms Supported
Cloud
Windows
Linux
Training
Documentation
Webinars
In Person
Support
Phone Support
Online
Voci Frequently Asked Questions
Voci Product Features
Speech Recognition
Audio Capture
Automatic Transcription
Call Analysis
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Voice Recognition
Automatic Form Fill
Concatenated Speech
Continuous Speech
Customizable Macros
Variable Frequency
