Audience
IT Admins, Help Desk Technicians, Service Desk Technicians, Technical Support
About SolarWinds Web Help Desk
With an intuitive web interface and service desk portal, Web Help Desk software delivers simplicity and automation to streamline help desk ticketing and IT asset management. Benefit from built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more.
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Pricing
Starting Price:
$367.00/one-time/user
Pricing Details:
per tech
Free Trial:
Free Trial available.
Integrations
Company Information
SolarWinds
Founded: 2000
United States
www.solarwinds.com/web-help-desk
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Support
Phone Support
24/7 Live Support
Online
SolarWinds Web Help Desk Frequently Asked Questions
SolarWinds Web Help Desk Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
ITSM
Asset Tracking
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Availability Management
