QEval
QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring.
Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts.
QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO.
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Datagate Telecom Billing
Datagate is a SaaS, telecom billing solution for MSPs that sell UCaaS, VoIP, mobile voice & data services under their own brand. Datagate integrates with popular software systems that MSPs use including ConnectWise Manage, QuickBooks, Xero, Stripe, Authorize.net and others. Suitable for MSPs in USA, Canada, UK, Australia and New Zealand; Datagate & partners handle all telecom tax & compliance requirements.
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PortaSwitch
An integrated softswitch and billing platform that enables VoIP, OTT and telecom providers to configure, launch and monetize any type of communication services in IP networks: Unified Communications, Hosted IP PBX / IP Centrex, SIP Trunking, DID Management, OTT Voice, calling cards, VoLTE/VoWiFI. Key functional modules: Class 4 and 5 SIP softswitch for residential and enterprise telephony services; convergent online charging, billing and service provisioning solution (optional) PortaOne gives you the tools and solutions that allow you to proudly offer exceptional telecom services, work effectively, and stay competitive in your market. Be free to adapt and develop your own extensions thanks to open architecture and API. Receive fair pricing with unlimited lifelong license for all PortaOne products. From marketing an idea to instant product launch, get smooth delivery and fast monetization.
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