Audience
Companies of all sizes
About eGain Solve
eGain Solve™ is the industry’s leading omnichannel customer engagement software suite. Rated #1 by analysts and trusted by some of the biggest brands in the world, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. You can sell smarter, serve better, and know more. eGain Solve™ is the industry’s only unified customer engagement and knowledge management software suite. It consists of modular, best-of-breed applications built on a one-of-a-kind customer engagement hub platform, eGain CEH™ Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. Moreover, the web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
eGain
Founded: 1997
United States
www.egain.com
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Webinars
Live Online
In Person
Support
Online
Phone Support
eGain Solve Frequently Asked Questions
eGain Solve Product Features
Customer Engagement
Analytics
Live Chat
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Video Content
Customer Experience
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Action Management
Customer Service
Alerts / Escalation
Knowledge Base
Live Chat
Queue Management
Self Service Portal
Surveys & Feedback
Appointment Management
Call Center Management
Email Management
Performance Metrics
Social Media Integration
Virtual Assistant
Workflow Management
