Audience
IT Service Desk
About iSupport
iSupport comes in two editions: Incident Management and Service Desk. Both editions are packed full of traditional help desk features for automating workflow, managing multiple channels of communication, asset tracking, and end user self-service. Both editions feature the flexibility to customize specific forms, routing methods, business rules, and reporting dashboards. Our Service Desk Edition includes all of the features contained in Incident Management Edition with the addition of Problem, Change, Service Catalog, Configuration Management Database functionality, and fully accessible Application Interface functionality for integrating with third party tools. For a comprehensive list of features click on one of the editions above, or choose to compare editions to decide which one is right for you.
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Pricing
Starting Price:
$699.00/one-time/user
Company Information
iSupport Software
Founded: 1992
United States
www.isupport.com
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online
iSupport Frequently Asked Questions
iSupport Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Workflow Management
Performance Metrics
Virtual Assistant
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
