Audience

Businesses with high call volume customer support channels that want to automate routine phone interactions using voice AI

About Flip

Flip CX is a voice AI platform that transforms traditional customer support phone channels by automating inbound calls with an Alexa-like conversational experience designed to resolve simple, repetitive customer requests without human agents. It specializes in industries with heavy call volumes, such as retail ecommerce, healthcare, and transportation, automating common inquiries like order status, returns, scheduling, billing questions, ride bookings, and more, and reducing missed calls and hold times. It arrives with preconfigured AI workflows and integrations, eliminating the need for coding or building call flows, and can be deployed quickly with tools that analyze existing call patterns (“Listen Mode”) and then activate automation intents based on real data. Flip integrates with existing telephony and CRM systems, supports over 80 native integrations, and offers analytics for customer satisfaction and revenue insights.

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Pricing

Free Version:
Free Version available.

Integrations

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Ratings/Reviews

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Company Information

Flip
Founded: 2018
United States
flipcx.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
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24/7 Live Support
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Flip Frequently Asked Questions

Q: What kinds of users and organization types does Flip work with?
Q: What languages does Flip support in their product?
Q: What kind of support options does Flip offer?
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Flip Product Features