Audience

Medical practices and healthcare providers seeking a solution to eliminate patient hold times, boost appointment scheduling efficiency, and enhance care access

About Zo by Zocdoc

Zo by Zocdoc is an AI-powered phone assistant that instantly answers inbound scheduling calls, bypassing hold times and outdated IVR menus, and books patient appointments directly into existing EHR systems using natural, conversational language. It handles unlimited, concurrent calls 24/7, autonomously resolving up to 70% of scheduling inquiries and escalating only the most complex cases to human staff. Zo is configurable to practices’ specific booking rules, integrates seamlessly with their phone systems and EHR platforms, and intelligently routes patients, such as directing routine requests to nurse practitioners while prioritizing complex needs for physicians. Practices are invoiced per successfully scheduled appointment (no upfront fees, time-based charges, or long-term contracts), making it a low-risk deployment. Early adopters report average call resolution times under 3 minutes and 30 seconds with zero hold time, and patient satisfaction ratings exceed 80%.

Pricing

Starting Price:
Free
Free Version:
Free Version available.

Integrations

Ratings/Reviews

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Company Information

Zocdoc
Founded: 2007
United States
www.zocdoc.com/about/ai-phone-assistant/

Videos and Screen Captures

Zo by Zocdoc Screenshot 1
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Product Details

Platforms Supported
Cloud
Mac
iPhone
iPad
Android
Training
Documentation
Live Online
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

Zo by Zocdoc Frequently Asked Questions

Q: What kinds of users and organization types does Zo by Zocdoc work with?
Q: What languages does Zo by Zocdoc support in their product?
Q: What kind of support options does Zo by Zocdoc offer?
Q: What other applications or services does Zo by Zocdoc integrate with?
Q: Does Zo by Zocdoc have a mobile app?
Q: What type of training does Zo by Zocdoc provide?
Q: How much does Zo by Zocdoc cost?

Zo by Zocdoc Product Features

Zo by Zocdoc Additional Categories